Reference

Your Agreement With jackpotions Starts Here

These terms set out the rules of your account — what you can do, what we expect, and how transactions through PayPal, Venmo, and Play+ are handled. Access to jackpotions depends on state law and is available only where local rules permit.

Account eligibility rulesPayPal, Venmo, Play+ payment termsState-by-state access conditionsAccount suspension policyHow to raise a dispute
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jackpotions Your Agreement With jackpotions Starts Here
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear — a payment rule, an account restriction, or a state eligibility question — our support team can walk you through it. Contact us through live chat inside your account dashboard, by email, or through the in-app message thread on mobile. We respond in the order messages arrive, so the clearer your question, the faster we can resolve it.

Live Chat Open your account dashboard and tap the chat icon. Available during posted support hours — response times vary by volume but we aim to pick up quickly.
Email Support Send detailed terms questions to our support address shown in your account settings. Include your account ID so we can pull the right records without delays.
In-App Message On mobile, the message thread under Account > Help keeps your terms query attached to your profile. Useful when you need to reference a specific transaction or payment method.
HOW WE HOLD UP OUR END

Accountability Built Into Your Account

jackpotions handles your account data, payment records, and session history according to these terms and applicable state-level requirements. We don't sell your payment information, and we don't share transaction data from your PayPal or Venmo activity with third parties outside of what's required to process your transactions or comply with legal requests. If you want to know what data we hold, you can request a summary through your account settings. Account security relies on you keeping your login credentials private — we act on any verified compromise report, but we can't reverse transactions that occurred under an active authenticated session before you contacted us.

Data Retention

We keep account and transaction records for as long as required by state rules. You can request a copy of your own data through the Account Settings menu at any time.

Cookie Policy

We use cookies to keep your session active across devices, so your mobile progress carries to desktop without re-logging. You can manage cookie preferences in browser settings.

Account Security

Two-step verification is available and encouraged. If you suspect unauthorized access, contact support immediately — we can freeze account activity while we investigate.

Change Requests

To update your registered payment method — swapping Venmo for Play+, for example — submit the change through your wallet settings and verify your identity as prompted.

Common Questions About Your Agreement

These are the questions we get most often about the terms — account rules, payment conditions, and how we handle disputes or account closures.

Access depends on your state's laws. We verify eligibility at sign-up and may re-check it later. If your state doesn't permit this type of account, access will be restricted automatically.

We notify you by email before material changes take effect. Continuing to use your account after the effective date means you accept the updated terms. You can close your account if you disagree.

Yes. Each payment method has transaction conditions detailed in your account's payment section. PayPal and Venmo deposits are subject to their own processing rules alongside our terms.

Contact support through live chat or email with your account ID and the transaction reference. We investigate disputes in line with the process outlined in Section 7 of the full terms document.

We can suspend or close accounts that breach these terms, including cases of fraudulent activity or providing false eligibility information. We'll notify you unless legal requirements prevent it.

Go to Account Settings and select the data request option. We process these requests in line with applicable state rules and will respond within the timeframe those rules require.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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